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Guidelines for successful KYC

In some cases, to recover a lost account or legally verify your identity, you may be required to provide additional information about yourself 📑

We hope this article will provide some useful guidance on how to complete this step correctly and quickly 💌

To complete verification:

  1. Log in to your account

  2. Go to the Verification page

Here, you can get the following levels of verification:

  • Level 1 — Providing email and personal information

  • Level 2 — Identity verification and address confirmation

  • Level 3 — Confirmation of Source of funds

3. Click Pass verification and follow the steps on your screen

You can increase but not decrease your verification level.

Verification levels increase sequentially: once signed up, you receive a basic level. Then you can confirm your identity and get the next level.

Please note: if you have submitted a verification request and it is being processed, you will not be able to proceed to the next level. Please wait for your request to be processed.


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